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Our Expertise

Technical Support, Not Just Supply

Choosing a test kit is the easy part. Our team helps you pick the right method for your matrix and regulatory limit, get it running, verify it in your lab, and keep it running - the work that turns a product into a reliable result.

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ATP hygiene monitoring luminometer
What we do

How We Support You

Seven areas of hands-on technical support, before and after purchase.

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  1. 01
    Product SelectionThe right product for the jobMatch analyte, matrix, throughput, budget and regulatory limit to a specific product.
  2. 02
    Method SelectionRapid, ELISA, HPLC or LC-MS/MSAn explicit trade-off between speed, sensitivity, cost and confirmatory strength.
  3. 03
    Installation & TrainingRunning in your labInstrument setup, first runs and hands-on operator training on site.
  4. 04
    Method ValidationVerify it works for youSupport for in-house verification — recovery, precision and LOQ on your matrix.
  5. 05
    TroubleshootingWhen results driftDiagnosis of matrix effects, calibration issues and unexpected results.
  6. 06
    Technical DocumentationAudit-ready recordsValidation reports, certificates of analysis and method documentation.
  7. 07
    Product DemonstrationsTry before you commitOn-site demos and sampling on your own products before implementation.
How it goes

From Requirement to Running Method

01ScopeAnalyte, matrix, volume, sensitivity, regulatory driver and lab setup.
02RecommendA method and product shortlist with the trade-offs stated.
03DemonstrateA demo or sampling run on your own product where useful.
04ImplementInstall, train and run the first batches alongside your team.
05VerifySupport the in-house verification and the paperwork it produces.
06SupportOngoing troubleshooting and documentation as the method runs.
Different buyers, different journeys

Food Manufacturers & Testing Laboratories

Food & dairy manufacturers
In-house QC screening - rapid strips and ELISA
Receiving-dock and finished-product decisions
ATP hygiene and environmental monitoring
Ready-to-use microbiology to remove media prep
Buyer-audit and FSSAI evidence
Contract & research laboratories
Confirmatory HPLC and LC-MS/MS workflows
Immunoaffinity cleanup for complex matrices
Certified reference materials and calibration standards
Multi-analyte panels and method development support
Documentation for accreditation scope
Who you work with

An Application-Focused Team

Our technical specialists have run these assays in production and laboratory settings. When you call about a drifting recovery or a suspected matrix effect, you reach someone who has seen it before - not a call centre. That is the difference between a distributor and a technical partner.

Knowledge Centre

Technical Resources

Visit the Knowledge Centre
Mycotoxins

Aflatoxin Explained

The five aflatoxins (B1, B2, G1, G2, M1), the foods they contaminate, the health risks - and why immunoaffinity clean-up is essential for accurate lab detection.

Read article Food Safety

Seeing the Invisible: How Real-Time Microbial Detection is Transforming Food Safety

UV-fluorescence technology lets manufacturers instantly spot invisible contamination - biofilms and organic residues - complementing lab testing and cutting cost.

Read article Microbiological Testing

Microbiological Testing: A Comprehensive Guide

What microbiological testing is, why it matters, the main test types and industries - and how ready-to-use media plates streamline modern lab workflows.

Read article
Technical consultation

Need Help Selecting or Running a Test?

Tell us your analyte, sample matrix, testing volume and required sensitivity. Our technical team can recommend an approach and support the implementation.

Talk to a Technical Expert → Request a Quote
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